Privacy Policy

Data Controller Information

This privacy policy explains how primanovae Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services. primanovae Ltd is the data controller responsible for your personal data under the General Data Protection Regulation (GDPR).

Data Controller: primanovae Ltd
Registration Number: HE695847
Address: Makarios Avenue 123, 3091 Limassol, Cyprus
Email: privacy@primanovae.world
Phone: +357 25809915

Data We Collect

We collect and process the following types of personal data when you interact with our website and services:

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Enquiry details and messages submitted through our contact forms
• Communication preferences and consent records
• Any other information you choose to provide when contacting us

Information Collected Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device and browser information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (as detailed in our Cookie Policy)
• Referral source and marketing attribution data

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and your consent:

• Service Provision: To respond to your enquiries, provide information about our services, and deliver our enterprise project portfolio management solutions
• Communication: To communicate with you about our services, send updates, and respond to your requests
• Website Improvement: To analyse website usage, improve our content, and enhance user experience
• Marketing: With your consent, to send relevant marketing communications about our services and industry insights
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services (e.g., hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or to protect our rights and interests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to appropriate data protection safeguards

International Data Transfers

As we operate from Cyprus within the European Union, your data is primarily processed within the EU. When we use third-party services that may transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Specifically:

• Contact form submissions and enquiries: 3 years from last contact
• Website analytics data: 26 months (Google Analytics default)
• Marketing communications: Until you withdraw consent or 2 years of inactivity
• Legal and contractual records: As required by applicable law

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain situations
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us:

Privacy Officer
primanovae Ltd
Makarios Avenue 123
3091 Limassol, Cyprus
Email: privacy@primanovae.world
Phone: +357 25809915

You also have the right to lodge a complaint with the Cyprus Commissioner for Personal Data Protection if you believe we have not handled your personal data appropriately.