Privacy Policy

Introduction

primanovae SARL ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primanovae.world or use our services.

As a Luxembourg-based company, we comply with the General Data Protection Regulation (GDPR) and other applicable European privacy laws. This policy applies to all users of our website and services within the European Union and beyond.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect information about you in several ways. The data we collect includes personal information that you provide directly to us, information we collect automatically when you use our website, and information from third-party sources.

Information You Provide

We collect personal information that you voluntarily provide when you:

• Contact us through our website forms or email
• Request consultations or information about our services
• Subscribe to our newsletters or marketing communications
• Engage with our customer support
• Participate in surveys or feedback requests

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behaviour, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers and characteristics

How We Use Your Information

We use the personal information we collect for various legitimate business purposes. How we use your data depends on the specific information collected and the context in which we collected it.

We use of your data for the following purposes:

• Providing and maintaining our services
• Responding to your enquiries and providing customer support
• Processing consultation requests and service bookings
• Sending you marketing communications (with your consent)
• Improving our website functionality and user experience
• Conducting business analytics and performance monitoring
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring website security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for processing for specific purposes
• Contract: When processing is necessary for performing our services
• Legitimate Interest: When we have a legitimate business interest that doesn't override your rights
• Legal Obligation: When we must process data to comply with legal requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and business
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• With your explicit consent for specific purposes

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Specific retention periods include:

• Contact enquiries: 3 years from last contact
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)
• Legal and tax records: As required by Luxembourg law

Your Rights

Under GDPR and applicable privacy laws, you have several rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

You also have the right to lodge a complaint with the Luxembourg data protection authority (Commission Nationale pour la Protection des Données - CNPD) if you believe we have not handled your personal data in accordance with applicable law.